Words That Change Customers’ Minds
Sat. 27 March 2023
15.15 – 17.30 Athens, GR time (CET+1)
For business trainers and consultants who help their customers improve sales and customer experience.
The ability to understand and persuade others is no longer optional. And it’s harder than ever.
Whoever thought this was a soft skill?
In this program, Shelle will show you how:
- Businesses can find their customers’ mental and psychological “open doors”, by picking up their Motivation Triggers
- Uncover customers’ unconscious buying processes
- Use the Influencing Language to inspire and engage people at the right phase
- Identify and attract many more ideal clients by understanding their below conscious Motivation Triggers™
Highlights:
- Know the power of certain words and phrases, and with whom they work
- Predict people’s behavior from the language they use
- Decode the buying process for any customer segment
- Understand how situations affect people’s motivation and behavior
- Make powerful suggestions that have impact
- Quickly discover what is really important to people in a given situation
- Identify the language needed to help people be less resistant to change
Learn how to use Questions to Uncover the Motivation Triggers™
- Diagnose Motivation Triggers from the language people use
- Understand the Triggers holding clients in a “Stuck State” and what needs to be done to help them get into motion
- How to know when your client is “done”.
Use Influencing Language to Maximize your Impact
This program is based on the LAB Profile® (Language and Behavior Profile), a psycho-linguistic tool to help you understand what motivates people and how to reach them. Practical applications for living and working with real people.
- Discover the “Words that Change Minds”
- Communicate effectively with people from diverse cultures
- Learn how to pry open some mental space in even the most closed of minds
- Be more persuasive
- Prevent, avoid and solve communication problems easier
- Motivate yourself, even when it’s difficult
- Find ways to be more effective in every aspect of communication
- You will know how to apply the LAB Profile® at home, in your business and with colleagues to have better communication, fewer conflicts, and inspiring relationships
Organizations in over 30 countries ask me to help them increase their impact and influence.
I started learning Neuro-linguistic Programming (NLP) in 1982 in Paris after immigrating there, taking the 2nd ever NLP Practitioner program delivered in France. As a communication trainer, working in English and French in international organizations such as IBM, UNESCO, CERN, I found using NLP unlocked people’s abilities to think and communicate better.
As part of my NLP training, I was introduced to Rodger Bailey’s Language and Behavior Profile, (LAB Profile®), and it set me on a decades long journey of discovery and development of tools to help people get their message across.
Tooting my own horn alert!
I created a number of advanced tools and techniques used to: enhance rapport, trust, credibility, and influence that enable people to prevent conflicts, coach leaders, avoid stalemates in sales and negotiations and help everyone get what they need.
They work!
But don’t believe me.
Check them out for yourself:
The HusbandMotivator™ Smartphone App.
The Libretta® Software that identifies what is motivating someone when they write and helps you respond.
The Advanced Business Influence program is an MBA Level program to take your career
to a whole new level in 15 minutes per day.in 15 minutes per day.
Links:
- YouTube channel: https://www.youtube.com/c/ShelleRoseCharvet
- Standup Comedy: Sex life of dragonflies: https://www.youtube.com/watch?v=LXRuXim5C38&t=193s
about Shelle Rose Charvet
is the author of 4 books, including the international best seller Words That Change Minds, available in 20 languages. It is a Forbes best management book for executives and entrepreneurs. The CBC/CNBC television documentary Customer (Dis)Service featured her work. Shelle works in over 30 countries helping organizations solve difficult communication and persuasion issues. www.wordsthatchangeminds.com
Since 1982 where she endeepened in NLP is involved in research and training. She was introduced to Rodger Bailey’s Language and Behavior Profile, (LAB Profile®), and it set me on a decades long journey of discovery and development of tools to help people get their message across.
As a communication trainer, working in English and French in international organizations such as IBM, UNESCO, CERN, she found using NLP unlocked people’s abilities to think and communicate better.
She has created a persuasion smartphone app: HusbandMotivator™ and has been awarded 2 US patents for her Artificial Intelligence software Libretta® that detects what motivates people in text. www.libretta.com
Resources & Links
Words That Change Minds, available on Amazon. Ebook is $1.99 USD
Shelle’s YouTube Channel – lots of helpful videos
Shelle’s Standup Comedy – The Sex Life of Dragonflies
Husbandmotivator™ Smartphone app – free
Libretta® software – for decoding emails
English
Chinese (Simplified)
Japanese
Russian